Returns & Exchanges
At Events At Cullen Wines, we want you to be completely satisfied with your purchase; however, if your items are damaged or incorrect, we offer a straightforward returns process within 30 days of receipt. Please note that event tickets and perishable goods are subject to specific terms and conditions regarding cancellations.
Initiate Your Request
Contact our customer service team via email with your order number and a brief explanation of the reason for the return or exchange.
Await Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with the appropriate return shipping address.
Pack and Ship
Securely pack the items in their original packaging, clearly marking the RMA number on the outside of the box before shipping it back to us.
Processing and Refund
Once we receive and inspect your returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing